Customer Service Supervisor

Summary

CHS NW is looking for a seasoned Customer Service Leader to enhance and guide our customer service team. This role is based in Lynden, WA and involves overseeing a diverse team spread across multiple locations. We seek a results-oriented and energetic leader who is passionate about developing team members, committed to delivering outstanding customer service, and focused on creating a positive work environment. This position is crucial to our Energy Management team, contributing to program management, sales, and operational strategy.

Responsibilities

• Responsible for the day-to-day direction and coordination of activities of staff required to provide service and support to customers.
• Directs and coordinates staff involved in a combination of activities such as order processing, consumer relations, sales support, resolving customer disputes and concerns, and expediting service requests.
• Responds to customer inquiries regarding status of orders and service; and interfaces with key customers to resolve problems and discrepancies.
• Provides liaison with key internal partners, including operations supervisors, sales teams, and financial services. 
• Leads, manages, and holds accountable staff to meet personal and divisional KPIs and performance goals
• Recruiting, onboarding, and coaching staff towards continuous improvement
• Development strategies to provide solutions to evolving organizational needs
• Typically manages the day-to-day workflow of subordinate workers.
• Performs other duties and responsibilities as needed or assigned.

Minimum Qualifications (required)

• High School diploma or GED
• 2+ years of experience in Customer Service and Support

Additional Qualifications

• Previous experience in leading a successful Customer Service team
• High volume call center experience, preferred
• Proven leadership success in thriving within a fast-paced environment
• Strong written and verbal communication skills
• Proficient in MS Office suite
• Experience working within multiple software systems at once, including CRM tools and call-handling software
• Bachelor's degree preferred in Business, Business Administration, Communications, or related field
• Previous team leadership or supervisory experience preferred
• Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.