Building & Office Services Coordinator, Associate

Summary

The Building & Office Services Coordinator, Associate role is an entry level position responsible for a variety of tasks that support Building & Office Services operations. This includes but is not limited to mail/package sort & delivery, manual print & mail processes, phone operation, general housekeeping & maintenance, and working with a variety of office services equipment safely. This is a full-time, non-exempt position, working onsite Monday through Friday, 8:00am-4:30pm

Responsibilities

85% -Office Services
⦁    Mail Sorting and Delivery: Work with attention to detail and efficiency to sort and deliver mail/packages daily.
⦁    Office Services Operations: With supervision, complete tasks that support a variety of office services operations on time with high quality, including folding, collating, binding, cutting, and preparing packages for mail and shipping.
⦁    Equipment Usage: Use equipment such as bindery equipment, paper cutters, and label scanners proficiently.
⦁    Customer Interaction: Work with customers in a professional and courteous manner to ensure processes and procedures run smoothly. Identify and troubleshoot issues, working with leaders to resolve them promptly.
⦁    Data Entry and Documentation: Complete required data entry tasks and documentation, following communication processes leveraging a variety of tools and systems.
⦁    Phone Operator Support: Provide back-up support for the phone operator by answering incoming phone calls, greeting and assisting visitors, and directing patrons to appropriate personnel.
⦁    Safety Compliance: Maintain and promote a strong safety culture by following all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
    Additional Duties: Perform other duties as needed or assigned.

15% Building Services
⦁    Site Walks and Maintenance: Conduct daily site walks, perform minor maintenance duties, and create work order requests to support the upkeep of all office, meeting, and collaborative spaces.
⦁    Employee Experience: Assist with daily tasks and processes that enhance the employee experience, ensuring all spaces have appropriate supplies, meet cleanliness and organization standards, and support space moves.
⦁    Event Support: Assist the Building Maintenance team with event setup and cleanup.
Additional Duties: Assist the Building Maintenance team with other duties as assigned.

Minimum Qualifications (required)

⦁    High School diploma or GED
⦁    Must be 18 years or older
⦁    Knowledge of general administrative office support; previous customer service experience preferred
⦁    Proficient in Microsoft Office Suite (Word, Excel, Outlook) 
⦁    Ability to work independently and with others as needed
⦁    Ability to manage time, prioritize workload and meet deadlines
⦁    Strong communication skills, both verbal and written

• Ability to work extended hours to meet business needs during periods of higher than expected volumes

Additional Qualifications

⦁    Motivated, self-starter who can successfully manage a variety of tasks 
⦁    Must be able and willing to work on your feet the majority of each shift
⦁    Must be able to lift, push, pull up to 50-75 pounds frequently throughout each shift
⦁    Must be customer service focused by maintaining a full understanding of company and services
⦁    Ability to prioritize work and meet strict customer deadlines

• Able to work with sensitive material and maintain the highest level of confidentiality and integrity
• Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse