Propane Customer Service Representative

Summary

CHS Northwest has an opportunity in Purdy, WA. We are looking for an Customer Service Representativeto manage all aspects of creating an excellent customer service experience for current and prospective customers and to fulfill general administrative office duties. You must be a detail-oriented, results-driven individual with a commitment to quality, accuracy, and the ability to organize and prioritize workloads to meet deadlines. Excellent communication skills, both verbal and written, with strong analytical and customer service skills, and the ability to work in both a team environment and on self-directed tasks are essential. 

This is a great opportunity to work with the largest co-op in the U.S, while still making an impact in our local communities. Our fun and safe work environment is waiting for you, apply today!

Responsibilities

• Under general supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
• Inquiries are generally not routine and require departure from standard scripts or procedures.
• Handles situations that may require alteration of responses or extensive research.
• May perform activities within product service, repair, consumer relations, and similar areas.
• Resolves problems escalated through lower staff levels.
• Coordinates with a wide variety of functions within the company and provides liaison with customers during post delivery times.
• Resolves problems and discrepancies regarding shortages, over shipments, defective products, repairs and the like.
• Resolves return credit problems.
• May assess customer needs and suggest or promote alternative products or services.
• May provide work leadership to lower level customer service staff.
• Other duties and responsibilities as needed or assigned.

Minimum Qualifications (required)

• 2+ years of experience in Customer Service and Support
• High School diploma or GED

Additional Qualifications

• Proficient with MS Word, Excel, and PowerPoint
• Strong written and verbal communication skills
• Working knowledge of basic accounting practices
• Ability to work extended hours to meet business demands
• Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

Physical Requirements

• Ability to sit, stand, bend, walk and talk