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IT Service Center Representative

Location Inver Grove Heights, Minnesota Date posted 11/15/2022

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world.  We serve agriculture customers and consumers across the United States and around the world.  Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Summary

CHS has an exciting opportunity in our Information Technology group. We are looking for an expert level IT Support Representative to deliver technical support to CHS customers and employees. You will follow defined procedures and practices to correct issues, provide guidance, and determine appropriate action when required. You must have excellent communication skills, both verbal and written, and be detail oriented. Ideal candidates will live in the Minneapolis/St. Paul, MN metro area to work a hybrid schedule, however, will consider remote options for top talent.

Responsibilities

  • Provide technical support focused on the use and adaption of MyCHS, an on-line portal service. This includes technologies involving desktop, laptop, handheld devices, and network services.
  • Coordinate, diagnose and troubleshoot incoming support calls.
  • Simulate or recreate user problems to resolve operating difficulties in a timely manner.
  • Provide event status updates to management and end-users.
  • Document, implement, and adhere to standard operating procedures and customer service guidelines.
  • Capture, monitor, communicate, and resolve events that impact the user environment.
  • Manage multiple assignments of moderate to complex scope.
  • Apply professional concepts, company policies and procedures to solve a variety of problems.
  • Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.

Minimum Qualifications (required)

  • High School Diploma (or equivalent)
  • 3+ years of experience in Customer Service and Support to include:
    • Knowledge of ITSM best practices and service delivery standards
    • Experience with Microsoft Windows operating system, network configuration, support of handheld devices, and familiar with systems monitoring and uptime

Additional Qualifications

  • Bachelor's degree preferred in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or in a related field.
  • Microsoft Certifications
  • Familiar with Microsoft Office Suite
  • A+ Certification
  • Extensive knowledge of current and emerging technologies including familiarity with Microsoft operating systems, mobile device platforms, network and remote access
  • Strong interpersonal and verbal and written communication skills
  • Ability to resolve complex IT related service issues
  • Ability to meet deadlines and manage events to resolution
  • Demonstrated ability to coach and work closely with a team
  • Technical writing ability
  • Understanding of process management and IT best practices
  • Customer service-related skills including brand management
  • Experience working in a high-volume IT environment, Level 1 and 2 trouble-shooting and support, and process driven environment
  • Experience working with Key Performance Indicators (KPIs)

Physical Requirements

  • Ability and willingness to work a variety of shifts including occasional weekend hours
  • Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

CHS offers a competitive total compensation package. Benefits include Health, Dental, Vision, Hearing, Life Insurance, Health and Day Care Savings Accounts, Paid Vacation, 401K, Company Funded Pension, Profit Sharing, Long and Short Term Disability, Tuition reimbursement, and Adoption assistance.

CHS is an Equal Opportunity Employer.

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  • Information Technology, Inver Grove Heights, Minnesota, United StatesRemove

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