Coordinator, Supply Chain Expert

Summary

This role will be the champion for outstanding purchase/sale execution support for our grain product lines while understanding the business realities of service & cost. This position will own the process for the execution of a Grain purchase and or sale contract end-to-end. These responsibilities will include the scope of customer support such as product quality tracking, product delivery, order fulfillment, track & trace, and providing supporting documents. The Supply Chain Coordination will have a deep understanding of our Grain business and effectively collaborate with merchandisers, as well as other functions across CHS, including supply chain planning, transportation, terminal operations, distribution, and finance to deliver a best-in-class customer experience. This position is located at our Inver Grover Heights, MN office and will work a hybrid schedule.

Responsibilities

You will help to define and build the future of our global-scale order management process for Grain product lines. You will join our dynamic and fast-paced Supply Chain organization as we build up the people, process, and technology to improve operational efficiency and support our customer base through the order fulfillment life cycle.

• Will support our customers' order fulfillment needs to execute both internal & external shipments in current ERP (Enterprise Resource Planning) System(s).
• Coordinate with partner teams and internal customers to resolve bottlenecks, address issues, and keep the team moving.
• Work alongside the merchandisers to inititate shipments, gather required documentations/information to close out a sale, provide accurate and detailed infromation to finance for prompt and accuraste settling of shipments.
• Lead improvment process in partnership with buisness leaderhsip through the complete life cycle from idea to developemnt to deployment - and be responsible for the resulting in buisness outcomes.
• Develop buesiness system process to assure optimization of operations and work processes establishing work instructions buisness use cases and tools.
• Follow all credit and risk policies.
• Coordinate regularly with distribuion, transportation, and operational leads to ensure clear communication on inventory & order demands to support customer needs.
• Notify commercial and leadership peers of any customer issues or supply gaps.
• Identify, prioritize, and screen initiatives working collaboratively with commercial team leads, distribution S&OP (Sales & Operations Planning) & operations, where applicable.
• Be a liaison for Grain Order Managment processes supporting communication with internal departments including Commercial, IT (Information Technology), Accounting, Tax, Credit and Transportation.
• Partner with your counterparts across the other Ag Business product line channels to gain alignment in processes and customer experience levels.
• Develop ad-hoc reports and information tools as well as deploy bot technology as requested to support global order management transactions and processes.
• Develop & Track Order Management Scorecards to include Business KPI's such as On Time in Full % Customer Quality Tracking Metrics, Order Accuracy %, Back-order rate %, etc. Define, Track, and celecrate success within your product area.

Minimum Qualifications (required)

• 3+ years of experience in Customer Service, Sales Support, or Supply Chain.
• High School diploma or GED.

Additional Qualifications

• Associates or Bachelor's degree in Supply Chain, Business Administration, Or related field.
• Previous experience using enterprise resource planning systems (ERP).
• Lean Certification.
• Agriculture and/or energy industry experience.
• Leading or participating in process improvement projects.
• Experience monitoring and responding to metrics, resulting in a path of continual improvement.
• Proficient with Microsoft Excel, Word, Outlook, Microsoft Teams.
• Ability to work effectively in multiple information systems.
• Highly motivated self-starter, able to follow through with tasks/projects to successful completion.
• Building collaborative relationships, Customer Orientation, Analytical Thinking, Initiative/Independence, Flexibility/Adaptability.
• Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all of a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

Physical Requirements

Travel up to 15%